Shipping & Handling Policy
We ship worldwide using ECO shipping methods. After your order is placed, there is a processing time of 1-4 business days before shipping. Once your order ships, a confirmation email will be sent to you with all relevant shipping information.
ECO Standard Tracked | 1-2 Business Days* | £3.30 | no signature required
ECO Standard International | 3-5 Business Days* | £5.55
ECO Standard International | 6-7 Business Days* | £8.55
If your address isn’t showing as a shipping option, please contact us so we can do our best to add this country to our list and ship your order to you!
This page is a guideline and there may be individual cases that differ. Please follow checkout options to receive your confirmed calculated rate and estimated delivery time.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees (£5) are non refundable.
Please note that while we don't foresee any delays after the parcel has shipped, these events may occur and KAIA is not responsible for any delays due to customs or shipping carriers. Please contact us in the event your order is delayed, and we will be happy to help locate the parcel for you.
During sales, events & holidays: processing time can take an additional 1-2 business days